Terms and Conditions

Welcome to British Groceries | Peexmart! These terms and conditions outline the rules and regulations for the use of our website and services.

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://peexmart.com website (the “Service”) operated by British Groceries | Peexmart (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Use of the Website

You must be at least 18 years old to use our website and services.
You are responsible for ensuring that your account information is accurate and up to date.
You agree to use our website only for lawful purposes and in accordance with these terms and conditions.

Product Information

We make every effort to ensure that product information on our website is accurate and up to date. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions or images.
Prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time without liability to you or any third party.

Ordering and Payment

By placing an order through our website, you agree to provide accurate and complete information about yourself and your payment details.
All orders are subject to availability. We reserve the right to cancel or refuse any order for any reason.
Payment must be made in full at the time of placing your order. We accept payment by credit/debit card or other payment methods specified on our website.

Packaging

As part of our commitment to sustainability and to minimise our environmental footprint, British Groceries | Peexmart may use recycled or reused boxes from other sources for packaging your orders. This means your order may arrive in a box from another brand. Rest assured, this helps us reduce waste and continue offering you great products with a smaller environmental impact. By completing a purchase, you acknowledge and accept our use of recycled packaging.

Shipping & Delivery

We offer international delivery to select countries. Delivery times and charges vary depending on your location.
Please note that we pick each item to order from the specific stores you have ordered from. We deliver to over 100 countries. Enter your address details at checkout and we will confirm delivery to your country.
You are responsible for providing accurate shipping information. We are not liable for any delays or non-delivery due to incorrect addresses provided by customers.
Please note that the delivery timelines provided at checkout exclude 1-3 days for picking, packaging, and handling your order. Orders that include more than four units of a single SKU/product may require extra picking days due to potential sourcing delays. Additionally, for scarce products, extended handling times may apply, as we may need to source these items from multiple locations.
Shipping fees are non-refundable once an order has been dispatched. This policy applies regardless of the shipping method selected or any delays caused by customs or other external factors beyond our control. If an order is returned to us due to circumstances such as refusal of delivery, missed collection, incorrect address, or customs issues, a refund for the product (excluding the shipping fee) will be issued upon receipt and inspection of the returned items.
Be aware that some products are subject to customs and excise duties. If you have any questions at all, please contact us via our live chat or email hello@peexmart.com. For this reason, if your items are returned to us or held or rejected by customs or you refuse to accept your package due to any extra charges or delays, we are unable to offer any refunds for such order or shipping.
Please note that delivery timelines may be impacted by customs processing at the destination country. Customers are responsible for any customs duties, taxes, and necessary actions, including contacting customs authorities for package release. Delays caused by customs are beyond our control and may affect the estimated delivery date provided at checkout.
Due to hygiene reasons, we do not accept returns or exchanges on any products. Please refer to our returns and exchange policy on our website for more details.
Please note that certain products, classified as dangerous goods (such as aerosols), are subject to specific shipping restrictions and may incur additional costs. For detailed information, refer to our Dangerous Goods Shipping Policy. Additionally, we offer free shipping on qualifying orders; the terms and conditions for this offer are outlined in our Free Shipping Policy. By placing an order, you agree to comply with these shipping policies.

Customs and Import Duties

Given the international nature of our business, customers may incur customs fees or delays or there may be actions required by customs from customers that are outside of British Groceries | Peexmart‘s control.

Peexmart is not responsible for any customs fees, import duties, taxes, or potential delays that may occur once the package reaches the destination country. All customs-related charges and requirements are the responsibility of the customer. Customers are advised to check their local customs regulations and promptly contact the customs office or relevant authorities if their package is held for clearance.

We will not be held responsible for packages delayed as a result of customs, nor for packages returned or destroyed due to customs issues.

Substitutions

At British Groceries | Peexmart, we may substitute items in your order if the original product is unavailable. If we contact you and you approve the substitution, the item is final sale, with no returns or refunds. If a substitution is made without prior contact, we offer to deliver the original item free with your next order. By placing an order, you agree to this policy. For more details, visit our Substitution Policy page here.

Faulty Products

At British Groceries | Peexmart, we strive to ensure that all products reach you in perfect condition. However, if you receive a faulty or damaged product, please adhere to the following guidelines to ensure a swift resolution:

Notification Period: If you receive a faulty or damaged product, you must contact us within 24-48 hours of your package being delivered. This allows us to address the issue promptly and efficiently.

Importance of Immediate Inspection: Because we sell groceries and other perishable items, immediate inspection upon arrival is crucial. This helps us manage any issues quickly and ensures the quality of the products you receive. This timeline is also crucial because our packages are transported overseas, and there are sometimes issues with the handling of packages by shipping companies. Reporting faults within this window helps us address and resolve issues immediately, ensuring you receive the best possible service. If you expect to be unable to inspect your delivery within the 24-48 hour notice period, please notify us in advance before the delivery. This will allow us to make any necessary accommodations.

How to Report a Faulty Product: Please reach out to our customer service team at hello@peexmart.com with the following information:

Your order number
A detailed description of the fault
Clear photos of the faulty product

Resolution Process: Once we receive your notification and the necessary information, we will review your case and get back to you with the next steps.

Important Note: We will not be able to address any issues with faulty products reported after the 48-hour notification period due to the nature of international shipping and the need for timely resolution.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of British Groceries | Peexmart and its licensors.

All content on this website, including text, images, logos, and trademarks, is the property of British Groceries | Peexmart and protected by copyright and other intellectual property laws.
You may not reproduce, distribute, or modify any content from this website without our prior written consent.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by British Groceries | Peexmart.

British Groceries | Peexmart has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that British Groceries | Peexmart shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or services.
Our total liability for any claims arising out of or related to these terms and conditions shall not exceed the total amount paid by you for the products or services purchased from us.

Governing Law

These Terms shall be governed and construed in accordance with English laws without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time without prior notice. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Notwithstanding, by continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

If you have any questions or concerns about these terms and conditions, please contact us at hello@peexmart.com.

Contact Us

If you have any questions about these Terms, please contact us.

Phone: +44 7467130162
Mail: hello@peexmart.com
Address: Unit 3a, Eagle Industrial Estate, Torre Rd, Leeds LS9 7QL, United Kingdom
Support: Monday to Friday: 9:00 AM – 5:00 PM

Company Information:

Company Name: Brits Grocery Company Limited
Company Registration No: 14897770

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