Given the nature of our products, being mostly groceries, and are therefore non-refundable for hygiene reasons, return items will only be accepted if the product is faulty.

If you wish to return your items, please contact our Customer Happiness team within 48hrs of your package being delivered. You will be able to return your items directly to us once approved. We ask that goods are returned to us by recorded delivery or courier so that you have proof of posting, just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us.

Please read here for further information about our free shipping and returns.

If you need to change any details on your order, please contact us as soon as possible and we will be very happy to make the change for you.

However, once your order has been dispatched, we are unable to change your delivery address.

It is very simple to track your order on peexmart.com. All you need to do is click the link provided in your order confirmation email. Or log in to your account, and click “Orders”. You will find a list of all your orders here.

Feel free to contact us if you any follow up questions on a specific order.

For any questions you have about your order, please contact Peexmart Customer Happiness team by clicking here, and we will be happy to help.

We also have a live chat support, where you can chat with us directly. This can be found on the lower left side of your browser.

Contact us as soon as possible, so that the corrections can be made before your order is dispatched.

We most likely do, as we pretty much ship worldwide. Please check here for shipping details for the countries we ship to.

Before purchasing, we recommend checking your country’s import tax and or duty charges. Peexmart cannot be held liable for any additional charges, taxes, or duties issued by your country’s import office.

Those charges are the sole responsibility of the importer (you). Import duty and taxes will be different from country to country and depend on the value of the goods you are receiving. We have no control over these charges and we are unable to lower the stated value of any goods we send out.

You can use this website to calculate these fees before you make purchases to give you an approximate amount of what the fees will be: Duties Calculator

Yes, we will package your items in a single package, However, there are some circumstances where we may need to split your order to get it to you quicker. For instance, if it is too big to ship as a single package.

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.