Welcome to British Groceries | Peexmart!
At British Groceries | Peexmart, our goal is to ensure you receive all the items you’ve ordered. However, there may be occasions when a specific product is unavailable. In these situations, we may provide a substitute item to avoid delaying your order.
Please read these Policy alongside the Terms of Use (“Terms”, “Terms of Use”) stipulated in our Terms and Conditions carefully before using the https://peexmart.com website (the “Service”) operated by British Groceries | Peexmart (“us”, “we”, or “our”).
By accessing or using the Service you agree to be bound by this Policy and our Terms. If you disagree with any part of the terms, then you may not access the Service.
Here’s how our substitution process works:
1. Contacting You About Substitutions
- Notification: When a substitution is necessary, we will an effort to contact you before shipping. You may receive an email or a phone call to confirm whether you are happy with the proposed substitute.
- Approval: If you approve the substitution, we will proceed with your order as agreed. Please note that once a substitution has been approved, we cannot offer a return or refund for the substitute item.
- No Response: If your order is quickly ready to be shipped or if we do not receive a response within a reasonable time frame, we may proceed with the substitution to ensure your order is shipped on time. We always aim to provide a substitute that closely matches the original item in terms of quality and value.
2. Substitutions Without Prior Contact
- To Avoid Delays: In some cases, we may proceed with sending a substitute item without prior contact to prevent delays in shipping your order. Rest assured, we carefully select substitutions that are as close as possible to the original product.
- Notification After Shipment: You will always be informed of any substitutions made once your order has been shipped, even if we were unable to contact you beforehand.
3. No Returns or Refunds for Substitutes
- Final Sale: If you have approved a substitution in advance, we cannot offer a return or refund for that item. This policy ensures that we can process and ship orders as efficiently as possible.
4. Promise to Deliver the Original Item
- If No Prior Contact: If we have made a substitution without prior contact, we will offer to deliver the original item with your next purchase from us, free of charge. This ensures you still have the option to receive the exact product you wanted, whilst being able to ship your orders as quickly and efficiently as possible.
5. Ensuring Quality and Value
- Comparable Products: Our goal is to ensure that the substitute is of equal or greater value compared to the item originally ordered.
- No Extra Charges: If the substitute is more expensive, you won’t be charged extra. If it is less expensive, we will adjust the price accordingly.
